Customer Bill of Rights
Paper Tiger set the standards for area storage companies by creating our Customer Bill of Rights. This document details what customers should expect from their storage company, and it reflects our commitment to you!
Highest Document Security
You have a right to expect that your storage company will guarantee you the highest level of document security, by providing a state-of-the-art security system that includes motion detectors, alarms and pass card only access, so that no unauthorized person will ever touch your files.
Timely File Access
You have a right to expect that if you place an order with your storage company before 11:00 AM, your files will be delivered on the very same day.
You have a right to expect your storage company will provide emergency access to your records, with guarantee times of 30 minutes for pickup and 2 hours for delivery.
Document Safety
You have a right to expect that your storage company will do everything possible to ensure the safety of your files, with steel frame construction, climate-controlled facilities, effective pest control, fire alarms and smoke detectors.
Competitive Prices
You have a right to expect that the prices from your full-service storage company will be comparable to moving and storage companies and 30% lower than the “no-service” mini-storage companies.
Employee Background & Appearance
You have a right to expect that your storage company will run pre-employment background checks and on-going random drug tests on all of their employees.
You have a right to expect that the drivers delivering your files will be well groomed, wear a clean uniform and display their photo ID badge at all times.
Insurance Protection
You have a right to expect that your storage company will offer a warehouse legal liability policy to cover potential damage to your records.
You have a right to expect that your storage company will protect you from any misuse of the confidential information contained in your records, with three million dollars of general liability insurance, as well as errors and omissions insurance.
Money-Back Guarantee
You have a right to expect that your storage company will offer a 6 Month Money-Back Guarantee and refund 100% of your storage fees, no questions asked, if you’re not satisfied.